When people come to me and ask me about creating a course to get people “good” at something (most recently it has been Teaching Online or Converting Courses from Live to Digital but in the past it has been Negotiating, Leadership, or just “Digital”), I ask them to tell me something they are good at. Each of us is good at something; hopefully a few things.
Go ahead, think of something you are good at…….Got it? Ok now, describe the course that you took that made you good at that thing.
That’s right, I usually get a laugh or a frown. There is no single course you took to get good at that thing. For all of us, there was a set of various experiences over time that allowed us to do that thing well. I can’t design a course to get you good at something, but together, we CAN use systems thinking, human-centered design and technology to design and develop a set of experiences to accelerate, enhance and scale the process.
Getting good at something typically includes the elements below:
Some will Practice on the job and some may get feedback from their stakeholders and clients, but the feedback is typically sporadic and usually not specific enough to act on. Some may be Performing, but they may not be doing it correctly and they may get a performance review from their manager every few months, or even worse, once a year, but the feedback is typically not specific enough for them to improve. So you may end up with some outcomes, but it won’t be consistent and it is not a direct result of 1 and 2. This is why many L&D organizations are afraid to measure. Knowledge and Learning are essential but NOT ENOUGH to provide ROI on their own.
.B performance solutions is changing the way things are done. We start and end with Performance and Outcomes. Our framework combines system thinking, human-centered design and technology to develop performance solutions that are more efficient, more cost effective and more responsible for your organization. Tell us what you want to be good at.